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Outage in VMware Workspace ONE

Workspace ONE UEM: Latency issues / United States (Partial Region)

Resolved Major
June 11, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments. Operations teams have identified the issue with database infrastructure and are actively working to resolve it. Omnissa Cloud Services portal has been updated for customers affected by this event. Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event. System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/11/2025 02:08PM

The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support. Operations teams will continue to monitor system performance levels and investigate the root cause of the issue.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

IDENTIFIED 10 months ago - at 06/11/2025 01:43PM

Omnissa Workspace ONE has initiated failover protocol to recover service.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

IDENTIFIED 10 months ago - at 06/11/2025 01:38PM

Omnissa Workspace ONE continues to experience issues.

Operations teams have identified the issue at database infrastructure which persists after following standard remediation protocols.

Operations teams are actively working to resolve the issue.

IDENTIFIED 10 months ago - at 06/11/2025 12:56PM

Omnissa Workspace ONE is investigating reports of performance issues with SaaS environments.

Operations teams have identified the issue with database infrastructure and are actively working to resolve it.

Omnissa Cloud Services portal has been updated for customers affected by this event.

Please check the Omnissa Cloud Services portal to confirm if your environment is affected by this event.

System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.

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