Outage in VMware Workspace ONE

Horizon Cloud Service Next-Gen: Universal Console Login issues/ (Japan Region)

Resolved Major
September 21, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Horizon Cloud Service Next-Gen is investigating reports of issues with Universal Console (Admin Console) login. We will provide more information shortly. Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/22/2025 02:22AM

The issue is resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

MONITORING 3 days ago - at 09/22/2025 02:14AM

Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.

Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.

IDENTIFIED 3 days ago - at 09/22/2025 01:23AM

Horizon Cloud Service Next-Gen continues to experience issues in the Japan Region.

Operations team have identified the underlying issue affecting user connectivity and access to the Horizon Universal Console, and is actively working to resolve it.

INVESTIGATING 3 days ago - at 09/22/2025 01:01AM

Horizon Cloud Service Next-Gen is investigating reports of issues with Universal Console (Admin Console) login. We will provide more information shortly.

Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.

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