Outage in VMware Workspace ONE
Horizon Cloud Service next-gen: Issue Impacting VM Provisioning - Japan Region
Resolved MajorIncident Report
Summary AI Generated
VMware Workspace ONE Horizon Cloud Service experienced a major issue in the Japan region that caused delays and failures when customers attempted to create, delete, or update Desktop Pools due to impacted VM provisioning rates. The incident lasted 2.6 hours, during which customers could not reliably manage their virtual desktop infrastructure. The Horizon Cloud team implemented remediation actions and confirmed service availability, with full resolution achieved after monitoring confirmed complete recovery.
The Horizon Cloud team is currently investigating an issue impacting VM provisioning rates in the Japan region. Customers may experience delays or failures when creating, deleting, or updating Desktop Pools.
We are actively working to determine the root cause and will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/22/2026 12:31PM
The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance. We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
MONITORING
1 day ago - at 04/22/2026 12:02PM
Horizon Cloud Service Next-Gen has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
IDENTIFIED
1 day ago - at 04/22/2026 10:57AM
Customers may experience delays or failures when creating, deleting, or updating Desktop Pools in the Japan Region.
We are actively working to mitigate the issue and will provide updates as more information becomes available.
IDENTIFIED
1 day ago - at 04/22/2026 09:59AM
The Horizon Cloud team is currently investigating an issue impacting VM provisioning rates in the Japan region. Customers may experience delays or failures when creating, deleting, or updating Desktop Pools.
We are actively working to determine the root cause and will provide updates as more information becomes available.
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