Outage in VMware Workspace ONE
Horizon Cloud Service First-Gen: issue with Console Access login - US and Japan Region
Resolved MajorIncident Report
Summary AI Generated
VMware Workspace ONE's Horizon Cloud Service First-Gen experienced login issues with the Console Access (Horizon Cloud Admin Console) affecting regions in the US and Japan for 1.8 hours. The incident impacted admin console access across US West 2, US North Central (Illinois), and AP Japan East regions. The operations team identified and resolved the issue, with services restored and monitoring completed.
Horizon Cloud Service First-Gen is investigating reports of issues with Console Access (Horizon Cloud Admin Console) login. We will provide more information shortly.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
Components affected
VMware Workspace ONE Console Access (Horizon Cloud Admin Console) – AP Japan East VMware Workspace ONE Console Access (Horizon Cloud Admin Console) – US West 2 VMware Workspace ONE Console Access (Horizon Cloud Admin Console) – US North Central (Illinois)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 05/14/2026 09:43PM
The issue is resolved. If you are experiencing any residual effects from this issue, please open a Service Request for assistance.We apologize for the inconvenience and thank you for your patience and continued support.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
MONITORING
about 5 hours ago - at 05/14/2026 09:26PM
Horizon Cloud Service First-Gen has completed actions to remediate the issues and confirm that the services are available.
Operations teams are continuing to monitor the availability of the service to ensure the recovery is complete.
IDENTIFIED
about 6 hours ago - at 05/14/2026 09:08PM
Horizon Cloud Service First-Gen continues to experience issues.
Operations team have identified the issue and are actively working to resolve it.
INVESTIGATING
about 7 hours ago - at 05/14/2026 08:02PM
Horizon Cloud Service First-Gen is investigating reports of issues with Console Access (Horizon Cloud Admin Console) login. We will provide more information shortly.
Service reliability is a top priority at Horizon Cloud Service, and we are making continuous improvements to better our systems.
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