Outage in VMware Workspace ONE
Workspace ONE UEM: UAT AWCM connectivity issues / Germany (Partial Region)
Resolved MajorIncident Report
Summary AI Generated
VMware Workspace ONE experienced a major connectivity issue affecting UAT SaaS environments in the Germany datacenter for 49 minutes. The outage impacted customers using on-premise integration modules including Cloud Connector, Tunnel, Mobile Access Gateway, and Secure Email Gateway. The issue was resolved with partial recovery noted midway through the incident, though customers were advised to restart affected integration modules to address any residual connectivity problems.
Omnissa Workspace ONE detected issues which may have impacted availability for UAT SaaS environments hosted in Germany datacenter.
Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Enterprise System Connect (VESC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience issues as a result of the issues. We will provide more information shortly.
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Components affected
VMware Workspace ONE Workspace ONE UEM - GermanyTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 04/23/2026 02:40PM
The issue is now resolved. We apologize for the inconvenience and thank you for your patience and continued support.
Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience residual issues as a result of the outage. Omnissa Workspace ONE recommends restarting the impacted integration modules as a troubleshooting measure. If issues persist, please engage Omnissa Workspace ONE Support for further assistance.
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
IDENTIFIED
about 9 hours ago - at 04/23/2026 02:20PM
Omnissa Workspace ONE has noted partial recovery with SaaS environments.
Operations teams continue to actively work towards complete recovery.
INVESTIGATING
about 10 hours ago - at 04/23/2026 01:51PM
Omnissa Workspace ONE detected issues which may have impacted availability for UAT SaaS environments hosted in Germany datacenter.
Customers leveraging on-premise hosted Omnissa Workspace ONE integration modules such as Omnissa Workspace ONE Cloud Connector (ACC), Enterprise System Connect (VESC), Omnissa Tunnel, Mobile Access Gateway (MAG), Secure Email Gateway (SEG) may experience issues as a result of the issues. We will provide more information shortly.
System reliability is a top priority at Omnissa Workspace ONE, and we are making continuous improvements to better our systems.
Latest VMware Workspace ONE outages
Omnissa Access and Workspace ONE Hub Services: Login Issues / GovCloud (Partial Region) - 14 days ago
Workspace ONE UEM: Availability issues / Germany (Partial Region) - about 1 month ago
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