Outage in Voiceflow
Degraded Knowledge Base Performance
Resolved Minor
February 16, 2026 - Started 3 months ago
- Lasted about 2 hours
Incident Report
Multiple users report that agents are unable to retrieve information from knowledge base sources.
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Latest Updates ( sorted recent to last )
IDENTIFIED
3 months ago - at 02/16/2026 07:42PM
We have identified the root cause of the issue and are in the process of deploying a fix.
INVESTIGATING
3 months ago - at 02/16/2026 06:55PM
Multiple users report that agents are unable to retrieve information from knowledge base sources.
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