Outage in VoIPms

New York Servers

Resolved Major
July 10, 2023 - Started over 1 year ago - Lasted 2 days

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Outage Details

We have successfully re-routed all the DIDs that were using Newyork 1 to 4 to backup servers, this is a temporary measure, while our provider gets their issue fixed. Thank you for your patience on this.
Latest Updates ( sorted recent to last )
IDENTIFIED over 1 year ago - at 07/11/2023 08:27AM

We have successfully re-routed all the DIDs that were using Newyork 1 to 4 to backup servers, this is a temporary measure, while our provider gets their issue fixed.

Thank you for your patience on this.

IDENTIFIED over 1 year ago - at 07/11/2023 03:16AM

We have just received updates from our provider: They are still working on the issue with their respective vendor. We are still awaiting a firm ETA.

Rest assured that our team keeps monitoring this and that we will provide further updates as soon as possible.

IDENTIFIED over 1 year ago - at 07/11/2023 12:09AM

Hello,

Our provider has identified a power issue on the datacenter that hosts these servers. They reported that they are working on fixing this, however, there is no ETA.

We apologize for the inconvenience.

INVESTIGATING over 1 year ago - at 07/10/2023 10:16PM

We are experiencing issues with our New York-1, New York-2, New York-3 and New York- 4 POPs. We are investigating this.

Thank you for understanding.

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