Outage in Volcanic

Version 9 (V9) Platform deployment

Resolved Minor
December 09, 2020 - Started almost 5 years ago - Lasted over 1 year
Official incident page

Incident Report

A large platform update has been deployed to Version9 (V9) of the Volcanic platform. We have identified some bugs that have occurred as a result of this deployment that are impacting a small number of websites Our engineering team are working through any identified bugs as a priority, however, please be aware of some possible impacted performance around admin area functionality and tools. The issues are impacting admin users and so website users will not be impacted and will be able to navigate and register/apply as normal. Please bear with us whilst we work to resolve all issues and thank you for your understanding and patience during this time. If you are unsure what version of the platform you are on - V9 clients will see the admin menu tabs to the left of the dashboard. Thank you.

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Latest Updates ( sorted recent to last )
RESOLVED almost 5 years ago - at 12/10/2020 11:12AM

This issue has now been resolved.

Thanks for your patience during this time.

IDENTIFIED almost 5 years ago - at 12/09/2020 02:04PM

A large platform update has been deployed to Version9 (V9) of the Volcanic platform. We have identified some bugs that have occurred as a result of this deployment that are impacting a small number of websites

Our engineering team are working through any identified bugs as a priority, however, please be aware of some possible impacted performance around admin area functionality and tools. The issues are impacting admin users and so website users will not be impacted and will be able to navigate and register/apply as normal.

Please bear with us whilst we work to resolve all issues and thank you for your understanding and patience during this time.

If you are unsure what version of the platform you are on - V9 clients will see the admin menu tabs to the left of the dashboard.

Thank you.

Latest Volcanic outages

Issue with Elastic Search on V10 causing problems with job search page - over 4 years ago
Unresponsive website pages - over 4 years ago
Google services outage - almost 5 years ago
emails from the Volcanic platform not being sent. - about 5 years ago
Load based issue - over 5 years ago

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