Outage in Volcanic

Email system issue

Resolved Minor

January 15, 2020 - Started about 6 years ago - Lasted about 2 years
Official incident page

Incident Report

We have identified an issue that is preventing the support ticketing email system from functioning correctly. We are working towards a fix for this. During this time, support tickets will not submit. Please use the support@volcanic.co.uk email for your ticketing requirements.

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Latest Updates ( sorted recent to last )

RESOLVED about 6 years ago - at 01/15/2020 05:17PM

Early this afternoon we identified an issue with our email sending service that prevented emails being sent from the platform. This also impacted the ability in some instances to submit applications and registrations.
This issue has now been resolved.
We apologise for any inconvenience this may have caused.

INVESTIGATING about 6 years ago - at 01/15/2020 01:58PM

We have identified an issue that is preventing the support ticketing email system from functioning correctly. We are working towards a fix for this.
During this time, support tickets will not submit. Please use the support@volcanic.co.uk email for your ticketing requirements.

Latest Volcanic outages

Issue with Elastic Search on V10 causing problems with job search page - almost 5 years ago

Unresponsive website pages - about 5 years ago

Google services outage - about 5 years ago

Version 9 (V9) Platform deployment - about 5 years ago

emails from the Volcanic platform not being sent. - over 5 years ago

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