Outage in Volley
ASB - Degraded service
Resolved Minor
July 29, 2026 - Started 10 days ago
- Lasted 3 days
Incident Report
We're currently seeing degraded performance for payments made through ASB, since approximately 6:40pm.
Current impact: Payments may be slower to approve, or may not be confirmed correctly with ASB on Volley. Please check the ASB app to confirm if your payment has completed.
Next update: We'll provide another update by 10pm or sooner if resolved. If you need support, get in touch with us directly: support@volley.nz.
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Latest Updates ( sorted recent to last )
IDENTIFIED
8 days ago - at 07/31/2026 03:01AM
We're still experiencing issues paying via ASB on iOS/iPhone devices only, due to an issue in the ASB app.
We're raising this as an issue with relevant teams at ASB.
MONITORING
9 days ago - at 07/29/2026 10:31AM
The issue has been resolved by ASB. Payments from the incident window may still not be fully completed.
IDENTIFIED
9 days ago - at 07/29/2026 09:23AM
Impact update: Payments are not able to be approved through the ASB iOS App. Payments can be approved on Android but may not complete successfully.
We've reported this issue to ASB directly and ASB teams are investigating.
INVESTIGATING
10 days ago - at 07/29/2026 08:18AM
We're currently seeing degraded performance for payments made through ASB, since approximately 6:40pm.
Current impact: Payments may be slower to approve, or may not be confirmed correctly with ASB on Volley. Please check the ASB app to confirm if your payment has completed.
Next update: We'll provide another update by 10pm or sooner if resolved. If you need support, get in touch with us directly: support@volley.nz.
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