Outage in Volterra

F5 Distributed Cloud - Service Interruption - Configuration propagation issue with Seattle Regional Edge

Resolved Major
August 09, 2024 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

F5 Distributed Cloud team has identified a configuration propagation issue between Seattle (WES) Regional Edge (RE) and Global Controller and is expected to affect only customers whose Customer Edge (CE) is connected to the Seattle Regional Edge for configuration updates. All other applications are up and served by other regional edges. Team is currently working to restore the service as quickly as possible. We will provide further updates as they become available. Thank you in advance for your patience while we are taking urgent actions to investigate the root cause and restore the service. For more detailed information, please reference the corresponding article on the Maintenance and Service Notices KB page, located here: https://support.f5silverline.com/hc/en-us/sections/201837238-Maintenance-and-Service-Notices
Components affected
Volterra Seattle, Washington
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/09/2024 03:15AM

The F5 Distributed Cloud team confirmed the configuration propagation issue is restored and the traffic is ingressing to the Seattle (WES) Regional Edge (RE). All other services remain fully operational. This incident has been marked as resolved.

MONITORING 5 months ago - at 08/09/2024 01:33AM

F5 Distributed Cloud team identified an issue and have applied the fix. The team is currently waiting for the system to be fully operational.

INVESTIGATING 5 months ago - at 08/09/2024 12:51AM

F5 Distributed Cloud team has identified a configuration propagation issue between Seattle (WES) Regional Edge (RE)
and Global Controller and is expected to affect only customers whose Customer Edge (CE) is connected to the Seattle Regional Edge for configuration updates. All other applications are up and served by other regional edges. Team is currently working to restore the service as quickly as possible. We will provide further updates as they become available.

Thank you in advance for your patience while we are taking urgent actions to investigate the root cause and restore the service.

For more detailed information, please reference the corresponding article on the Maintenance and Service Notices KB page, located here: https://support.f5silverline.com/hc/en-us/sections/201837238-Maintenance-and-Service-Notices

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