Outage in Volusion

Some Customers Cannot Capture Orders

Resolved Minor
October 13, 2022 - Started about 2 years ago - Lasted 1 day
Official incident page

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Outage Details

"We are receiving reports of some merchants being unable to capture payments on orders that were placed in the last few days. Our team is investigating this and will provide further updates as we receive them."
Components affected
Volusion V1 - Dashboard Services
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 10/13/2022 10:39PM

We have received reports of some merchants being unable to capture orders that were already authorized. We have implemented a solution that should allow these payments to be captured in the order screen. If you continue to experience any issues capturing payments in your store, please contact our Support team for further assistance.

INVESTIGATING about 2 years ago - at 10/13/2022 04:31PM

"We are receiving reports of some merchants being unable to capture payments on orders that were placed in the last few days. Our team is investigating this and will provide further updates as we receive them."

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