Outage in Volusion

Intermittent payment decline on PayFlow Pro

Resolved Minor

February 04, 2026 - Started 5 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating an situation intermittently preventing credit card orders on merchant stores using PayFlow Pro. We will update here as soon as we have identified the cause.

Components affected

Volusion V1 - Payment Gateway Services

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 02/04/2026 10:26PM

This incident has been resolved

MONITORING 5 days ago - at 02/04/2026 08:24PM

We have confirmed from PayPal that the PayFlow team completed a rollback of a recent code release and the situation has been resolved. We will continue to monitor to confirm the situation remains resolved.

IDENTIFIED 5 days ago - at 02/04/2026 06:14PM

We have identified the situation is not caused by the Volusion Platform. We are working with our 3rd party partners to resolve this and will continue providing you updates.

INVESTIGATING 5 days ago - at 02/04/2026 04:06PM

We are currently investigating an situation intermittently preventing credit card orders on merchant stores using PayFlow Pro. We will update here as soon as we have identified the cause.

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