Outage in Volusion

Unable to view Email spam prevention DNS records

Resolved Minor

February 25, 2026 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have received reports of merchants experiencing an issue when going to Design > Email Templates and clicking to view their email spam prevention records in the stores admin dashboard. When attempting to view the records, the message "Your store's domain registration is not complete." is presented incorrectly. This is due to an issue that our third party email service is currently experiencing. For more details and update to date information on the issue visit the Mailgun status page here: https://status.mailgun.com/

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/25/2026 09:54PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 02/25/2026 08:25PM

We have received reports of merchants experiencing an issue when going to Design > Email Templates and clicking to view their email spam prevention records in the stores admin dashboard. When attempting to view the records, the message "Your store's domain registration is not complete." is presented incorrectly.

This is due to an issue that our third party email service is currently experiencing. For more details and update to date information on the issue visit the Mailgun status page here: https://status.mailgun.com/

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