Service issue in Voice API platform

Vonage services have been fully restored following today's interruption to the Voice API Transcription feature from 2026-02-10 08:37 UTC until 2026-02-10 10:49 UTC.

Thank you for your patience and understanding as we worked to restore services as quickly as possible.

Please let support@api.vonage.com know if you continue to experience problems with this.

We have implemented a fix for this issue.

Some customers may have experienced issues when using the transcription feature of our Voice API between 2026-02-10 08:37 UTC and 2026-02-10 10:49 UTC in the APAC and US regions.


The list of impacted services has been confirmed as follows:
Voice API - Transcription

We will continue to monitor services during the next few hours and post updates should anything change.

Our engineering team continues to work to resolve the issue that may be affecting your transcription feature in the US and APAC regions of our Voice API.

We'll continue to provide further updates here within two hours.

Thank you for your patience and understanding.

We are aware of issues that may be impacting the transcription feature of our Voice API in the US and APAC regions.

Our engineers are working to quickly resolve the issue. We’ll provide further updates within one hour.

Thank you for your patience and understanding.