Outage in Vonage API

Mexico SMS - Delivery degradation of preregistered International traffic towards Telcel

Resolved Minor

February 13, 2026 - Started 1 day ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently observing degradation of Outbound SMS from preregistered International brands to Telcel Mexico. You may experience delivery failures or delays. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

Components affected

Vonage API SMS North America

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 02/13/2026 04:47PM

This incident has been resolved.

MONITORING 1 day ago - at 02/13/2026 07:58AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 02/13/2026 07:03AM

We are currently observing degradation of Outbound SMS from preregistered International brands to Telcel Mexico. You may experience delivery failures or delays.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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