Outage in Vonage API

Paraguay SMS - Delivery degradation towards Tigo

Resolved Minor

February 22, 2026 - Started about 2 months ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

Vonage API experienced SMS delivery degradation to Tigo network in Paraguay, affecting the SMS Latin America service component. The issue was caused by problems with Vonage's carrier supplier and lasted approximately 50.8 hours. Vonage worked with their carrier partners to implement a fix and successfully resolved the delivery issues.

Please be informed that we have been notified by our supplier about SMS delivery degradation towards Tigo, Paraguay. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

Components affected

Vonage API SMS Latin America

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/24/2026 07:55AM

This incident has been resolved.

MONITORING about 2 months ago - at 02/24/2026 07:03AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 02/22/2026 05:11AM

Please be informed that we have been notified by our supplier about SMS delivery degradation towards Tigo, Paraguay.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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