Outage in Vonage API
Payment issues in Customer Dashboard
Resolved MinorIncident Report
Summary AI Generated
The Vonage API experienced payment processing issues in the Customer Dashboard that prevented users from adding new payment cards to the system for approximately 24 hours. Existing payment methods including saved cards, PayPal, and bank transfers remained unaffected during the incident. Engineers implemented a fix and fully restored the card addition functionality, with services monitored for stability following the resolution.
We are aware of issues that may be impacting your Vonage Dashboard - Payments & Billing.
You might experience payment issue, while adding new cards to the system , alternate methods existing cards/paypal/ bank transfer has no impact
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 1 hour.
Thank you for your patience and understanding.
Components affected
Vonage API Payments & BillingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/25/2026 10:50AM
Vonage services are fully restored following today's interruption in Payment & Billing services from 2026-02-24 09:00 UTC until 2026-02-25 09:01 UTC.
Thank you for your patience and understanding as we worked to restore services as quickly as possible.
MONITORING
about 2 months ago - at 02/25/2026 09:34AM
We have implemented a fix for this issue.
Some customers may have experienced a payment issue while adding new cards to the system from 2026-02-24 09:00 UTC until 2026-02-25 09:01 UTC
The list of impacted services has been confirmed as follows:
Customer Dashboard - Payment issue while adding new cards only
We will continue to monitor services during the next few hours and post updates should anything change.
INVESTIGATING
about 2 months ago - at 02/25/2026 08:48AM
We are aware of issues that may be impacting your Vonage Dashboard - Payments & Billing.
You might experience payment issue, while adding new cards to the system , alternate methods existing cards/paypal/ bank transfer has no impact
Our engineers are working to quickly resolve the issue. We’ll provide further updates within 1 hour.
Thank you for your patience and understanding.
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