Outage in Vonage API

Bulgaria SMS - Delivery Degradation towards Vivacom network

Resolved Minor

March 07, 2026 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Vonage API experienced SMS delivery degradation specifically affecting messages sent to Bulgaria's Vivacom network, impacting the SMS Europe service component. The issue was resolved after 1.6 hours through collaboration with carrier partners, with a fix implemented and monitored before full resolution.

We have been notified about SMS delivery degradation towards Vivacom network. We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

Components affected

Vonage API SMS Europe

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/07/2026 07:39PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/07/2026 07:06PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 03/07/2026 06:01PM

We have been notified about SMS delivery degradation towards Vivacom network.

We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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