Outage in Vonage API

Indonesia SMS - Delivery degradation towards XL Network

Resolved Minor

March 09, 2026 - Started about 15 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Vonage API experienced degraded SMS message delivery to Indonesia's XL Network, affecting the SMS APAC service. The company worked with carrier partners to implement a fix after 1.5 hours of service degradation. The incident was resolved after a brief monitoring period to ensure the fix was effective.

Please be advised that we are observing message delivery degradation towards XL Network, Indonesia. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

Components affected

Vonage API SMS APAC

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Latest Updates ( sorted recent to last )

RESOLVED about 14 hours ago - at 03/09/2026 08:02AM

This incident has been resolved.

MONITORING about 14 hours ago - at 03/09/2026 07:40AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 15 hours ago - at 03/09/2026 06:38AM

Please be advised that we are observing message delivery degradation towards XL Network, Indonesia.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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