Outage in Vonage API

Belgium SMS - Delivery degradation towards Belgium Proximus

Resolved Minor

March 16, 2026 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Vonage API experienced SMS delivery degradation to Belgium's Proximus network, causing failures and delays for outbound SMS messages sent to that carrier. The issue affected the SMS Europe service component and lasted 2.7 hours. Vonage worked with carrier partners to implement a fix and successfully resolved the incident.

We are currently observing SMS delivery degradation towards Belgium Proximus network. You may experience failures or delays for Outbound SMS sending towards Belgium Proximus network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact support@api.vonage.com if you have any questions.

Components affected

Vonage API SMS Europe

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/16/2026 03:42PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/16/2026 03:07PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 03/16/2026 01:03PM

We are currently observing SMS delivery degradation towards Belgium Proximus network. You may experience failures or delays for Outbound SMS sending towards Belgium Proximus network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

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