Outage in Vonage API

Colombia SMS - Delivery degradation towards Tigo and Movistar network

Resolved Minor

March 19, 2026 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Vonage API experienced SMS delivery degradation to Tigo and Movistar networks in Colombia, affecting the SMS Latin America service. The company worked with carrier partners to implement a fix after 3.6 hours. The incident was resolved and the service returned to normal operation.

Please be advised that we are observing message delivery degradation towards Tigo and Movistar Colombia. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

Components affected

Vonage API SMS Latin America

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/19/2026 08:19AM

This incident has been resolved.

MONITORING about 1 month ago - at 03/19/2026 07:25AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 03/19/2026 04:46AM

Please be advised that we are observing message delivery degradation towards Tigo and Movistar Colombia.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

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