Outage in Vonage API

Verify API - WhatsApp Channel Issues

Resolved Minor

March 25, 2026 - Started 4 days ago - Lasted 23 minutes
Official incident page

Incident Report

Summary AI Generated

The Vonage Verify API v2 experienced issues with WhatsApp verification functionality starting at 16:40 UTC on March 25, 2026. The incident affected the WhatsApp channel within the Verify V2 service, preventing users from completing verification processes through this messaging platform. Vonage fully restored services after 23 minutes, with resolution confirmed at 17:10 UTC the same day.

We are currently investigating an issue affecting WhatsApp verification functionality starting 2026-03-25T16:40:00 in the Verify API v2. We will provide updates as more information becomes available. If you have any questions, please contact api.support@vonage.com

Components affected

Vonage API Verify V2

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 03/25/2026 05:49PM

Vonage services have been fully restored following today's service interruption, which began at 2026-03-25 16:40:00 UTC. Full resolution has been confirmed effective 2026-03-03T17:10:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact api.support@vonage.com

IDENTIFIED 4 days ago - at 03/25/2026 05:27PM

We are currently investigating an issue affecting WhatsApp verification functionality starting 2026-03-25T16:40:00
in the Verify API v2. We will provide updates as more information becomes available.
If you have any questions, please contact api.support@vonage.com

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