Outage in Vonage API

Venezuela SMS - Delivery degradation towards Digitel network

Resolved Minor

March 25, 2026 - Started 4 days ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Vonage API experienced SMS delivery degradation to Venezuela's Digitel network, causing missing and delayed messages along with delayed delivery receipts for outbound SMS traffic. The issue affected SMS Latin America services for 6.1 hours while Vonage worked with carrier partners to resolve the problem. A fix was implemented and monitored before the incident was fully resolved.

We are currently observing SMS delivery degradation towards Digitel which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages Digitel network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

Components affected

Vonage API SMS Latin America

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 03/26/2026 04:02AM

This incident has been resolved.

MONITORING 4 days ago - at 03/26/2026 03:27AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 days ago - at 03/25/2026 10:03PM

We are currently observing SMS delivery degradation towards Digitel which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages Digitel network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com

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