Outage in Vonage API
UK SMS - Delivery Degradation towards Vodafone Network
Resolved MinorIncident Report
Summary AI Generated
Vonage API experienced SMS delivery degradation to the Vodafone UK network, where concatenated messages were incorrectly delivered as separate multi-part messages instead of single long messages. The issue affected SMS Europe services for 29.9 hours while Vonage worked with carrier partners to implement a fix. The incident was resolved after monitoring confirmed the fix was successful.
Please be informed that we are currently observing SMS delivery degradation towards Vodafone UK network. Some messages that are concatenated are delivered as multi-parts instead of one long message.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Components affected
Vonage API SMS EuropeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/06/2026 03:37PM
This incident has been resolved.
INVESTIGATING
about 1 month ago - at 04/05/2026 01:08PM
We are currently investigating this issue.
MONITORING
about 1 month ago - at 04/05/2026 12:50PM
We are continuing to monitor for any further issues.
MONITORING
about 1 month ago - at 04/05/2026 12:47PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 04/05/2026 09:47AM
Please be informed that we are currently observing SMS delivery degradation towards Vodafone UK network. Some messages that are concatenated are delivered as multi-parts instead of one long message.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
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