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Outage in Vonage API

Delayed call detail reports

Resolved Minor
May 18, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

The Vonage Reports API experienced delays in generating call detail reports (CDRs) for 1.7 hours. This affected customers' ability to retrieve timely call reporting data through the Reports API. The issue was resolved and normal CDR processing was restored.

We are aware of issues with delays in Reports API CDRs. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Components affected
Vonage API Reports API

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/19/2026 12:03AM

The issue has been fixed now.

IDENTIFIED 1 day ago - at 05/18/2026 10:47PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 05/18/2026 10:46PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 05/18/2026 10:25PM

We are aware of issues with delays in Reports API CDRs. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

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