Outage in Vonage API
Media Connection Issue
Resolved MinorIncident Report
Summary AI Generated
Vonage's Enterprise Media Connection service in the EU region experienced an unstable state on July 18, 2026, between 06:08 and 06:10 UTC, lasting approximately two minutes. Some customers encountered session and media connection failures during this window. Services were fully restored by 07:21 UTC, with the total incident lasting around 36 minutes from detection to resolution.
Media Connection Issue
Components affected
Vonage API Media Connection (Enterprise)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 07/18/2026 07:21AM
Vonage services have been fully restored following today’s service Media Connection and session was in an unstable state in EU region from 2026-07-18 at 06:08:00 UTC to 2026-07-18 at 06:10:15 UTC. Some customers may have experienced session and media connection failures during this period .
If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
IDENTIFIED
about 1 hour ago - at 07/18/2026 07:17AM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 hours ago - at 07/18/2026 06:48AM
Media Connection Issue
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