Outage in Vonage API
Application linking/unlinking issues with WhatsApp External accounts in Vonage dashboard
Resolved MinorIncident Report
Summary AI Generated
The Vonage API Application Linking/Unlinking feature for WhatsApp external accounts experienced a disruption beginning August 4, 2026 at 13:18 UTC, lasting approximately 3.6 hours. Message delivery for pre-existing accounts was not affected, with only the ability to link or unlink WhatsApp external accounts impacted. The issue was identified, mitigations were applied, and full service was restored by August 5, 2026 at 12:48 UTC.
We are aware of issues that may be impacting your Application Linking/unlinking feature for your WhatsApp external accounts since yesterday. Message delivery for pre-existing accounts is not affected.
We are working to resolve the issue as soon as possible. We'll provide further updates within the next 2 hours.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/05/2026 02:34PM
Vonage services have been fully restored following the service interruption on the Application Linking/unlinking feature for your WhatsApp external accounts, which began at 2026-08-04 13:18 UTC.
Full resolution has been confirmed effective 2026-08-05 12:48 UTC.
Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
MONITORING
2 days ago - at 08/05/2026 01:43PM
Vonage services continue to show signs of recovery following today's interruption in the Application Linking/unlinking feature for your WhatsApp external accounts. We'll continue to provide further updates here within the next 2 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
IDENTIFIED
2 days ago - at 08/05/2026 12:25PM
We have identified the issue that may be impacting your Application Linking/unlinking feature for your WhatsApp external accounts and have applied initial mitigations. We will continue to provide further updates within the next 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
INVESTIGATING
2 days ago - at 08/05/2026 11:00AM
We are aware of issues that may be impacting your Application Linking/unlinking feature for your WhatsApp external accounts since yesterday. Message delivery for pre-existing accounts is not affected.
We are working to resolve the issue as soon as possible. We'll provide further updates within the next 2 hours.
Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
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