Outage in Vonage API
Issues impacting Conversational Connect
Resolved MinorIncident Report
Summary AI Generated
A third-party supplier outage impacted Vonage Conversational Connect in the US region for approximately 38 minutes on August 25, 2026, causing degraded performance and message dispatch delays. No messages were lost, as they were successfully enqueued throughout the incident. The issue was resolved by 15:45 UTC, with services fully restored and normal operation confirmed.
We are aware of an issue that affected Conversational Connect, caused by a third-party supplier outage which resulted in tasks not being dispatched.
The issue has been identified and services are recovering. We are actively monitoring the situation to confirm full stability of the Experiences.
We will provide a further update after 2 hours or sooner if the situation changes.
We apologise for any inconvenience caused.
Components affected
Vonage API Vonage Conversational ConnectTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/25/2026 04:35PM
This incident has been resolved.
We can confirm that the third-party supplier issue affecting Conversational Connect in the US region has been resolved.
Customers in the US region may have experienced degraded performance and message dispatch delays. messages were successfully enqueued throughout the incident and no messages were lost.
Services have been fully restored and we are no longer observing any impact.
We apologise for any inconvenience this may have caused and thank you for your patience.
Start time: 25 Aug 2026, 13:00 UTC
Resolved time: 25 Aug 2026, 15:45 UTC
MONITORING
2 days ago - at 08/25/2026 03:58PM
We are aware of an issue that affected Conversational Connect, caused by a third-party supplier outage which resulted in tasks not being dispatched.
The issue has been identified and services are recovering. We are actively monitoring the situation to confirm full stability of the Experiences.
We will provide a further update after 2 hours or sooner if the situation changes.
We apologise for any inconvenience caused.
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