Outage in Vonage API
Voice API - WebRTC Service Degradation | APAC Region
Resolved MinorIncident Report
Summary AI Generated
Vonage's Voice API WebRTC service experienced degradation in the APAC region on September 30, 2026, beginning at 04:18 UTC. The incident affected WebRTC calls in the region, with recovery signs observed before full restoration was confirmed at 04:40 UTC. The total incident duration was approximately 4.7 hours from initial detection to final resolution confirmation.
We are aware of issues that may be impacting your Voice API service - WebRTC calls in the APAC Region. We are working to resolve the issue as soon as possible. We'll provide further updates shortly. Thank you for your patience and understanding. If you have any questions, please contact https://api.support.vonage.com/hc/en-us
Components affected
Vonage API Voice WebRTCTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/30/2026 09:38AM
Vonage services have been fully restored following today’s service interruption, which began at 2026-09-30 04:18 UTC. Full resolution has been confirmed effective 04:40 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
MONITORING
6 days ago - at 09/30/2026 05:55AM
Vonage Voice API services in the APAC region continue to show signs of recovery following today's interruption in WebRTC services. We'll provide an update here once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
INVESTIGATING
6 days ago - at 09/30/2026 04:59AM
We are aware of issues that may be impacting your Voice API service - WebRTC calls in the APAC Region. We are working to resolve the issue as soon as possible. We'll provide further updates shortly. Thank you for your patience and understanding. If you have any questions, please contact https://api.support.vonage.com/hc/en-us
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