Outage in Vonage Contact Centre (VCC)
IR27380 - Omnichannel connectivity problems
Resolved MajorIncident Report
Summary AI Generated
Vonage Contact Centre experienced a major Omnichannel connectivity outage beginning June 26, 2026 at 03:14 UTC, lasting approximately 64 hours across multiple regions due to a third-party service interruption. Omnichannel Interactions were impacted for affected customers throughout the duration. The third party resolved the underlying issue by June 27 at 00:08 UTC, with Vonage confirming full service restoration shortly after, and impacted customers to receive a formal Root Failure Overview (RFO).
We are aware of issues that may be impacting some Vonage customers' Omnichannel connection to a third-party outage that is affecting multiple regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) Omnichannel Interactions Vonage Contact Centre (VCC) Omnichannel Interactions Vonage Contact Centre (VCC) Omnichannel Interactions Vonage Contact Centre (VCC) Omnichannel InteractionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/29/2026 05:11AM
Vonage services have been fully restored following today’s service interruption reported by our third party, which began at 2026-06-26 3:14 UTC. Full resolution of the incident has been confirmed by our third party effective 2026-06-27 00:08 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
IDENTIFIED
about 1 month ago - at 06/26/2026 07:31PM
Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services.
Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
IDENTIFIED
about 1 month ago - at 06/26/2026 02:21PM
Following a service interruption reported by our third party, we continue to monitor the impact to some Vonage services, which may have impacted your Omnichannel services.
Our third party has identified the issue and applied initial mitigations, and we remain closely engaged with them as they work to resolve the issue. We'll provide further updates within 8h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
MONITORING
about 1 month ago - at 06/26/2026 01:08PM
Thank you for your patience following our third party's service interruption earlier today, which may have impacted your Omnichannel services.
Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We’ll provide further updates within 8h and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
about 1 month ago - at 06/26/2026 12:54PM
We are aware of issues that may be impacting some Vonage customers' Omnichannel connection to a third-party outage that is affecting multiple regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. If you have any questions, please contact https://www.vonage.com/support/
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