Outage in Vonage Contact Centre (VCC)
IR27404 - problems with Virtual Assistant
Major
July 29, 2026 - Started about 7 hours ago
Official incident page
Official incident page
Incident Report
We are aware of issues that may be affecting voice interactions where the Virtual Assistant is used, resulting in the Virtual Assistant input no longer being captured. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual Assistant Vonage Contact Centre (VCC) AI Studio Virtual AssistantTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 6 hours ago - at 07/29/2026 02:28PM
Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
about 6 hours ago - at 07/29/2026 02:15PM
We are continuing to investigate this issue.
INVESTIGATING
about 7 hours ago - at 07/29/2026 02:01PM
We are aware of issues that may be affecting voice interactions where the Virtual Assistant is used, resulting in the Virtual Assistant input no longer being captured. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, https://www.vonage.com/support/
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