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Outage in Vonage Contact Centre (VCC)

IR27424 - Agent Workspace and Historical Analytics user interface problems

Resolved Minor
September 08, 2026 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/08/2026 08:39PM

Vonage services have been fully restored following today’s service problems, which began at 2026-09-08 13:10 UTC. Full resolution has been confirmed effective as of 2026-09-08 18:30 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact https://www.vonage.com/support/

MONITORING 1 day ago - at 09/08/2026 07:02PM

Vonage services continue to show signs of recovery following today's problems with Agent Workspace and Historical Analytics user interface behavior. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

INVESTIGATING 1 day ago - at 09/08/2026 06:27PM

We continue to work to resolve the issue that may be impacting Agent Workspace and Historical Analytics user interface behavior. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

INVESTIGATING 1 day ago - at 09/08/2026 05:26PM

We are aware of issues that may be impacting Agent Workspace and Historical Analytics user interface behavior. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

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