Outage in Vonage Contact Centre (VCC)
IR 27416 - Calls dropping / One way audio in EMEA
Resolved MajorIncident Report
We are aware of issues that may be impacting your WebRTC calls. We are working to resolve the issue as soon as possible. We'll provide further updates within 30 minutes. Thank you for your patience and understanding. If you have any questions, please
Components affected
Vonage Contact Centre (VCC) Inbound Voice Interactions Vonage Contact Centre (VCC) Outbound Voice InteractionsTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 08/20/2026 10:49AM
Vonage services have been fully restored following today's service interruption, which began at 2026-08-20 08:14 UTC. Full resolution has been confirmed effective 2026-08-20 08:49 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact [ https://www.vonage.com/support/]
MONITORING
about 20 hours ago - at 08/20/2026 10:11AM
Vonage services continue to show signs of recovery following today's interruption in WebRTC calls. We'll continue to provide further updates and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [ https://www.vonage.com/support/]
IDENTIFIED
about 20 hours ago - at 08/20/2026 09:31AM
We have identified the issue that may be impacting your WebRTC calls and we have applied initial mitigations.
Vonage services continue to show signs of recovery following today's interruption in We'll continue to provide further updates here within 30 minutes and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.
INVESTIGATING
about 20 hours ago - at 08/20/2026 09:23AM
We are aware of issues that may be impacting your WebRTC calls. We are working to resolve the issue as soon as possible. We'll provide further updates within 30 minutes. Thank you for your patience and understanding. If you have any questions, please
Latest Vonage Contact Centre (VCC) outages
Reported issues with calls dropping in APAC - 10 days ago
IR27404 - problems with Virtual Assistant - 23 days ago
IR27399 - problems with Virtual Assistant - 28 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
