Outage in Vonage Contact Centre (VCC)
IR27422 - Insights and Stats API problems
Resolved MajorIncident Report
We are aware of issues that may be impacting your Historical Analytics: Scheduled Deliveries, Historical Analytics dashboards, and Stats API queries in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Components affected
Vonage Contact Centre (VCC) APIs Vonage Contact Centre (VCC) APIs Vonage Contact Centre (VCC) Statistics / Reporting Vonage Contact Centre (VCC) Statistics / ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
6 days ago - at 09/04/2026 09:25AM
Vonage services continue to show signs of recovery following today's interruption in Historical Analytics and Stats API. We'll continue to provide further updates here within 6 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
6 days ago - at 09/04/2026 08:26AM
We are aware of issues that may be impacting your Historical Analytics: Scheduled Deliveries, Historical Analytics dashboards, and Stats API queries in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Latest Vonage Contact Centre (VCC) outages
IR 27416 - Calls dropping / One way audio in EMEA - 21 days ago
Reported issues with calls dropping in APAC - about 1 month ago
IR27409 - Problems with PCI Pal payment sessions in EMEA and APAC regions - about 1 month ago
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