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Outage in Vonage Contact Centre (VCC)

Reported issues with calls dropping in APAC

Resolved Minor
August 10, 2026 - Started 10 days ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating an issue that may be impacting customers in the APAC region experiencing dropped calls. Our team is actively investigating and working to identify the root cause. We will provide a further update within 2 hours. We apologies for any inconvenience caused.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 08/11/2026 08:06AM

Vonage services in the APAC region have been restored. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.

MONITORING 10 days ago - at 08/11/2026 03:47AM

We are continuing to monitor for any further issues.

MONITORING 10 days ago - at 08/11/2026 03:45AM

Vonage services continue to show signs of recovery following today's interruption in voice interactions. We'll continue to provide further updates here within 4 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

INVESTIGATING 10 days ago - at 08/11/2026 03:29AM

We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

INVESTIGATING 10 days ago - at 08/11/2026 02:29AM

We are continuing to work to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

INVESTIGATING 10 days ago - at 08/11/2026 01:26AM

We are working to resolve the issue that may be impacting your voice interactions in the APAC region. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

INVESTIGATING 10 days ago - at 08/11/2026 12:27AM

We are continuing to investigate this issue.

INVESTIGATING 10 days ago - at 08/11/2026 12:26AM

We are currently investigating an issue that may be impacting customers in the APAC region experiencing dropped calls. Our team is actively investigating and working to identify the root cause. We will provide a further update within 2 hours.
We apologies for any inconvenience caused.

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