Outage in Vonage Contact Centre (VCC)
IR27384 - Issues with DTMF tones when using WebRTC
Resolved MinorIncident Report
We are aware of issues that may be impacting your WebRTC calls when entering DTMF tones. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 07/02/2026 09:27AM
Vonage services have been fully restored following today’s service interruption, which began at 2026-07-01 10:45 UTC. Full resolution has been confirmed effective 2026-07-02 06:52 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact https://www.vonage.com/support/
MONITORING
28 days ago - at 07/02/2026 06:59AM
Vonage services continue to show signs of recovery following today's interruption in your WebRTC calls when entering DTMF tones. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
INVESTIGATING
28 days ago - at 07/02/2026 05:11AM
We are aware of issues that may be impacting your WebRTC calls when entering DTMF tones. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2h 30m Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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