Outage in Vonage

Issue with Customer dashboard

Resolved Minor
February 23, 2022 - Started almost 4 years ago - Lasted about 1 month
Official incident page

Incident Report

Our monitoring has alerted us to an issue with the customer dashboard where customers may experience failures purchasing or requesting virtual numbers that require an address. Following services are impacted: Buying numbers in the Customer dashboard Our team is working on a fix. We aim to provide updates as soon as we have more information.
Components affected
Vonage Nexmo Dashboard

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Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 02/23/2022 04:55PM

We have implemented a fix for the issue that impacted buying numbers in the customer dashboard.

The list of data that were impacted has been confirmed as:
Customers may have experienced failures requesting virtual numbers that require an address.
Customer dashboard

The issue happened between 23-Feb-2022 6:53 UTC and 23-Feb-2022 16:38 UTC.

We will continue to monitor the service and post updates should anything change.

IDENTIFIED almost 4 years ago - at 02/23/2022 04:22PM

Our monitoring has alerted us to an issue with the customer dashboard where customers may experience failures purchasing or requesting virtual numbers that require an address.

Following services are impacted:
Buying numbers in the Customer dashboard

Our team is working on a fix. We aim to provide updates as soon as we have more information.

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