Outage in Vonage

Service Issue in Platform

Resolved Minor

April 13, 2022 - Started about 4 years ago - Lasted 8 minutes
Official incident page

Incident Report

Our monitoring has alerted us to a potential service issue with our platform. If there is a customer impact, it is likely to be affecting the following products for customers using US data center. SMS API Messaging API Verify API We aim to provide an update on our investigation within 1 hour. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Components affected

Vonage [Beta] Messages API Vonage Verify API and Verify SDK Vonage North America (US, Canada & Caribbean) traffic

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Latest Updates ( sorted recent to last )

MONITORING about 4 years ago - at 04/13/2022 03:29PM

We have identified the root cause of the delivery issue and our team has implemented a fix for the issue.

Customers using US data centres may have faced delivery delay for following products starting from 14:43:30 UTC until 15:03:45 UTC

SMS API
Messaging API
Verify API

We will continue to monitor the service during the next few hours and post updates should anything change.

INVESTIGATING about 4 years ago - at 04/13/2022 03:20PM

Our monitoring has alerted us to a potential service issue with our platform.

If there is a customer impact, it is likely to be affecting the following products for customers using US data center.
SMS API
Messaging API
Verify API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

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