Outage in Vonage

Service Issues - Messages and Dispatch API

Resolved Minor
May 17, 2022 - Started over 3 years ago - Lasted 16 minutes
Official incident page

Incident Report

Our monitoring has alerted us to a potential issue with Message API. We are experiencing Message delivery delays and aim to provide an update on our investigation within 1 hour. We aim to provide an update on our investigation within 1 hour. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Components affected
Vonage [Beta] Messages API Vonage [Beta] Dispatch API

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Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 05/17/2022 02:55PM

The issue has been identified as the WhatsApp service issue. Customers might experience delays on outbound and inbound messages via the WhatsApp channel.


We are currently working on getting the issue fixed and will post further updates here.

INVESTIGATING over 3 years ago - at 05/17/2022 02:34PM

Our monitoring has alerted us to a potential issue with Message API. We are experiencing Message delivery delays and aim to provide an update on our investigation within 1 hour.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

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