Outage in Vonage

Service Issue in Platform - SMS API, Verify API, Messages API

Resolved Minor
May 19, 2022 - Started over 2 years ago - Lasted 8 minutes
Official incident page

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Outage Details

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate. If there is a customer impact, it is likely to be affecting the following products: SMS API Verify API Messages API Dispatch API We aim to provide an update on our investigation within 1 hour. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Components affected
Vonage [Beta] Messages API Vonage Verify API and Verify SDK Vonage Outbound SMS
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 05/19/2022 03:55PM

We are continuing to monitor for any further issues.

MONITORING over 2 years ago - at 05/19/2022 03:55PM

We have identified the root cause of this issue and implemented a fix to restore the full functionality of the following services:

SMS API
Verify API
Messages API

From 19-05-2022 15:31 UTC until 15:34 UTC customers submitting API requests to impacted services may have experienced HTTP 403 responses.

We will continue to monitor the service during the next few hours and post updates should anything change.

INVESTIGATING over 2 years ago - at 05/19/2022 03:45PM

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:

SMS API
Verify API
Messages API
Dispatch API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

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