Service Issue in Platform - SMS API, Verify API, Messages API

We are continuing to monitor for any further issues.

We have identified the root cause of this issue and implemented a fix to restore the full functionality of the following services:

SMS API
Verify API
Messages API

From 19-05-2022 15:31 UTC until 15:34 UTC customers submitting API requests to impacted services may have experienced HTTP 403 responses.

We will continue to monitor the service during the next few hours and post updates should anything change.

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:

SMS API
Verify API
Messages API
Dispatch API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.