Outage in Vonage

Pricing Notification Issue

Resolved Maintenance
June 13, 2022 - Started over 3 years ago - Lasted less than a minute
Official incident page

Incident Report

We have found a service issue with our platform where customers who have had pricing updates since 24th May, were sent two different rate sheets i.e were sent a 24th May rate sheet subsequent to receiving more recent rate sheets. We are alerting customers in case they were impacted by the issue.
Components affected
Vonage Billing and Payments Vonage Outbound SMS

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 06/13/2022 02:24PM

We have found a service issue with our platform where customers who have had pricing updates since 24th May, were sent two different rate sheets i.e were sent a 24th May rate sheet subsequent to receiving more recent rate sheets.

We are alerting customers in case they were impacted by the issue.

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