Service Issue in Platform

We are seeing all services coming back to normal.

The list of services that were impacted has been confirmed as:
Customer dashboard
Support Tickting System (support@api.vonage.com)
Voice API

We will continue to monitor the service during the next few hours and post updates should anything change.

We have identified the root cause of the incident as a network issue impacting multiple services, we are currently working on getting the issue fixed and the services are recovering, we will post further updates here.

Our monitoring has alerted us to a potential service issue with our platform which is currently unavailable. We are working hard to resolve the incident and restore service)

If there is a customer impact, it is likely to be affecting the following products:
Customer dashboard
Support Tickting System (support@api.vonage.com)
Voice API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.