Outage in Vonage

Messages API - Whatsapp Media Inbound

Resolved Minor
June 29, 2022 - Started over 2 years ago - Lasted 5 days
Official incident page

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Outage Details

Some customers might receive a wrong extension when downloading Media file workaround :Use the Content-Type header when downloading the Media file, and rename the file with the correct extensions
Components affected
Vonage [Beta] Messages API
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 07/04/2022 02:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 07/01/2022 02:12AM

We're continuing to work with the Whatsapp support team on resolving this issue.

We will post updates as soon as we know more.

INVESTIGATING over 2 years ago - at 06/29/2022 04:42PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/29/2022 04:42PM

Some customers might receive a wrong extension when downloading Media file
workaround :Use the Content-Type header when downloading the Media file, and rename the file with the correct extensions

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