Outage in Vonage

Service Issue in Platform

Resolved Minor
July 05, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring has alerted us to a potential service issue with our platform where some customers might not have received inbound notifications i.e callbacks and Inbound message from Whatsapp channel If there is a customer impact, it is likely to be affecting the following products: Messages API We aim to provide an update on our investigation within 1 hour. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Components affected
Vonage [Beta] Messages API

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 07/05/2022 05:15PM

The issue has been identified and is currently being monitored. If you are seeing issues with the WhatsApp channel and not getting inbound notifications i.e callbacks and Inbound messages please reach out to support@api.vonage.com.

INVESTIGATING over 3 years ago - at 07/05/2022 04:18PM

Our monitoring has alerted us to a potential service issue with our platform where some customers might not have received inbound notifications i.e callbacks and Inbound message from Whatsapp channel

If there is a customer impact, it is likely to be affecting the following products:
Messages API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

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