Outage in Vonage

Service Issue in Platform

Resolved Minor
July 05, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Need to monitor Vonage outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Vonage, and never miss an outage again.
Start Free Trial

Outage Details

Our monitoring has alerted us to a potential service issue with our platform where some customers might not have received inbound notifications i.e callbacks and Inbound message from Whatsapp channel If there is a customer impact, it is likely to be affecting the following products: Messages API We aim to provide an update on our investigation within 1 hour. Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Components affected
Vonage [Beta] Messages API
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 07/05/2022 05:15PM

The issue has been identified and is currently being monitored. If you are seeing issues with the WhatsApp channel and not getting inbound notifications i.e callbacks and Inbound messages please reach out to support@api.vonage.com.

INVESTIGATING over 2 years ago - at 07/05/2022 04:18PM

Our monitoring has alerted us to a potential service issue with our platform where some customers might not have received inbound notifications i.e callbacks and Inbound message from Whatsapp channel

If there is a customer impact, it is likely to be affecting the following products:
Messages API

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://help.nexmo.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Latest Vonage outages

Venezuela SMS - Degradation of messages towards Telefonica / Movistar networks - about 10 hours ago
Egypt SMS - Delivery degradation towards Orange Egypt network - about 14 hours ago
Finland SMS - Degradation affecting Telia Network - about 14 hours ago
Service Issue in Platform - Voice - Programmable SIP - about 15 hours ago
Bolivia SMS - Delivery degradation towards TIGO Network - about 24 hours ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3643 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Never again lose time looking in the wrong place

Start Monitoring in 5 minutes

14-day free trial · No credit card required · No code required