Outage in Vonage

Service Issue in Platform

Resolved Minor
February 21, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

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Outage Details

Our monitoring has alerted us to a potential service issue with our platform within the EU1 data center. Inbound and outbound voice calls via VAPI failed, we alert customers immediately while our engineering teams investigate. We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 02/21/2025 06:16AM

This issue has been resolved.

MONITORING 1 day ago - at 02/21/2025 03:09AM

The issue has been resolved. You may have seen inbound and outbound calls suddenly failing to establish. All Voice calls in our EU1 data center were impacted from 2025-02-21 00:23 UTC until 00:47 UTC.

We will continue to monitor the service during the next few hours and post updates should anything change.

INVESTIGATING 1 day ago - at 02/21/2025 02:29AM

Our monitoring has alerted us to a potential service issue with our platform within the EU1 data center. Inbound and outbound voice calls via VAPI failed, we alert customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

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