WebRTC Issue in Platform

We can confirm this problem has been resolved, and all services have been restored.

You may have experienced In-App Voice and In-App Messaging failures when trying to authenticate if your JWT did not include the RTC endpoint in the ACL.

In-App Voice services were impacted from 2025-03-11 15:29 UTC until 16:07 UTC.

Voice API, SIP Trunking, and In-App Voice/Messaging requests with a JWT that included the RTC endpoint in the ACL have not been impacted.

Please let support@api.vonage.com know if you continue to experience problems with this.

Our monitoring system has alerted us to a potential service issue with our platform.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:
In-App Voice

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.