Outage in Vonage

Issue with RCS Agent Creation

Resolved Minor

April 22, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Vonage experienced an issue that prevented users from creating RCS agents through the RCS Agent Builder platform. The incident lasted approximately 1.5 hours and was classified as a minor service disruption. Vonage's engineering team successfully resolved the problem and fully restored all services.

Our engineering team is working to resolve the issue that may be impacting your RCS agent creation via RCS Agent Builder. We'll continue to provide further updates here within an hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 04/22/2026 03:55PM

Vonage services are fully restored following today's interruption in RCS agent creation via RCS Agent Builder.

Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any questions, please contact api.support.vonage.com

INVESTIGATING 1 day ago - at 04/22/2026 02:29PM

Our engineering team is working to resolve the issue that may be impacting your RCS agent creation via RCS Agent Builder.

We'll continue to provide further updates here within an hour.

Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com

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