Service Issue With Our Platform - Numbers Deactivation

Vonage services have been restored and this incident has been fully resolved.

Thank you for your patience and understanding as we worked to restore services as quickly as possible.

If you have any further questions, please contact api.support.vonage.com

Thank you for your patience.

Our Engineering team has identified the issue impacing Number Deactivation and have applied mitigations to help resolve this issue. We are observing signs of recovery across the affected service. We will continue to monitor this issue for some more time and reach back here should anything change.

Incident Start Time: 2026-05-07 15:00 UTC
Incident End Time: 2026-05-11 9:15 UTC

If you have any questions, please contact api.support.vonage.com

Our monitoring system has alerted us to a potential service issue with our platform.

Customers may face issues wherein the number deactivations API are currently unable to return the deactivation files.

If there is a customer impact, it is likely to be affecting the following products:
Numbers Deactivation

We aim to provide an update on our investigation within 2h 30m.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.