Outage in Vonage
Voice API issue in the US Region
Resolved MinorIncident Report
Summary AI Generated
Vonage experienced voice issues in the US region that caused Voice API calls to time out for customers over a 2.6-hour period. The incident affected voice traffic requests, preventing normal API functionality for users in the affected region. Services were fully restored after the team worked to resolve the underlying issues.
We are aware of voice issues that may be impacting your Voice API calls in the US region. Customers may encounter voice traffic requests timing out.
We are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/22/2026 08:45PM
Vonage services have been fully restored following today's interruption in Voice API services in the US region, which began at 2026-05-22 17:22:00 UTC. Full resolution has been confirmed effective 2026-05-22 18:45:00 UTC. You will receive a formal RFO.
Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
MONITORING
4 days ago - at 05/22/2026 06:58PM
Vonage services continue to show signs of recovery following today's interruption in Voice API services in the US region.
We'll continue to provide further updates here within 8 hours and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
INVESTIGATING
4 days ago - at 05/22/2026 06:10PM
We are aware of voice issues that may be impacting your Voice API calls in the US region. Customers may encounter voice traffic requests timing out.
We are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
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